Fleet Performance Engineer

Are you looking for an opportunity? 

Greater Anglia operates a busy railway network from London Liverpool Street to destinations across the east of England. We have a high standard of service for our customers throughout their journey experience so they can sit back relax and travel with confidence. Not to mention a whole new set of modernised greener trains, it’s never been a more exciting time to start a career with us. Do you want to be part of the journey? Come along and join Greater Anglia!  

We have an exciting opportunity within our Engineering Team for a colleague to join us as a Fleet Performance Engineer in Stratford.

The role

In this dynamic and varied role, your primary focus will be analysing and enhancing the operational performance of Greater Anglia's Class 745 and 755 fleets. You'll leverage continuous improvement methodologies, document your findings, and deliver against agreed actionable insights.

Analyse the measurable operational performance of an assigned fleet 745/755 against key performance indicators stipulated by the National Rail Contract (NRC):

• Delay Minutes
• Cancellations (TOC-on-self) Implementing a robust, well-documented approach to continuous improvement to optimize company performance against these indicators.
• In addition, you will Supporting Significant Performance Incident Reviews (SPIRs) by offering documented analyses in line with the requirements of the Fleet Performance Manager.
• Collect and contribute relevant data to KPIs and reports that effectively monitor fleet performance, facilitating the identification of best practice initiatives and actionable improvement strategies within the continuous improvement process.
• Establish positive and collaborative working relationships with various stakeholders, including Train Service Delivery (TSD), Fleet Control, Engineering Technical Teams, Senior Management, Third-Party Maintenance suppliers, Network Rail, Sister Train Operating Companies, Other Train Operating Companies, Strategic Suppliers, and Partners.
• Safeguard Power BI dashboards and metrics that illustrate the performance of the fleet Class 745/755 and presenting these findings during reviews as appropriate.
• Adhere to a customer-centric approach to meet the goals of the Head of Fleet North & South, TSD Performance, and Network Rail.
• Assuming ownership of post-incident review processes for the designated fleet Class 745/755, overseeing resultant actions and ensuring their completion for both Initial Performance Incident Reviews (low operational impact) and Ordinary Performance Incident Reviews (medium operational impact).
• Manage Decision Support Tool procedures for the assigned fleet Class 745/755, ensuring the existence and maintenance of relevant fault mitigation procedures to a high standard of quality and accuracy.
• Report opportunities for Performance-Based Fee evidence submission to the Fleet Performance Manager.
• Maintain Technical Call Handler competency for emergency Fleet Support Technician coverage.
• Provide peer-to-peer coaching and assistance to wider Engineering colleagues in areas pertaining to the Fleet Systems Engineer skillset.

What we are looking for 

We are looking for colleagues who have a technical understanding of fleet, operational performance, and an effective understanding of wider railway operation. Someone who can develop collaborative working relationships internally across GA, with our maintenance providers and Network Rail. 

The successful colleagues will ideally be working towards a Chartered Engineer and Member of IMechE or IET. You will also have HNC/HND in an Engineering related discipline. 

You will have efficient communication and interpersonal skills, and a detailed knowledge of rolling stock design and maintenance. 

The closing date for all completed applications is on Friday 1st September 2023. 

*Please note vacancies can close earlier due to high influx of candidate applications* 

To succeed in this role, we are looking for people who can bring our four values to life in your everyday work: 

·        Genuine … be welcoming, customer-centric and respectful 

·        Professional… be solution-oriented, accountable and delivering to promises 

·        Proactive … be progressive, innovative and decisive 

·        Inclusive … be connected in your thinking, empathetic and promote diversity 

Greater Anglia can offer a healthy work life balance, holiday entitlement and an environment where you can learn, develop, and grow in your career. If you think you would be a great addition to GA then apply now! 

What can we do for you? 

• Defined Contribution pension scheme after 2 years option to move across to Defined Benefit (Final Salary) pension scheme.
• Free Travel on GA for you and your eligible family members 
• Free Leisure travel on GA and 75% discount on other TOCS for leisure travel for eligible family members 
• International travel discount card (FIP) for staff and eligible family members after 12 months service 
• Opportunity to purchase additional annual leave of up to 10 days 
• Gainshare bonus paid if GA hits relevant yearly targets, up £550 for permanent and £300 for agency 
• GA offers maternity, paternity and adoption leave and time off for prenatal care, as well as shared parental leave after 26 weeks of service - part of our commitment to family friendly policies  
• GA Hapi Benefits App– our great benefits app which includes discounts across many retailers, days out and dining 
• 24/7 Employee assistance programme, eyecare and flu jab vouchers and access to physiotherapy services 
• Annually issued 12 discount vouchers for family and friends to use 
• Salary Sacrifice schemes such as Cycle to work and Technology scheme (eligible once passing probation)