Assistant Train Service Manager

Are you looking for an opportunity? 

Greater Anglia operates a busy railway network from London Liverpool Street to destinations across the east of England. We have a high standard of service for our customers throughout their journey experience so they can sit back relax and travel with confidence. Not to mention a whole new set of modernised greener trains, it’s never been a more exciting time to start a career with us. Do you want to be part of the journey? Come along and join Greater Anglia!  

An exciting opportunity has arisen within our Operations team for an Assistant Train Service Manager based at Romford ROC. 

The Role 

This position requires a effective understanding of the operational railway and the processes involved in managing the train service in real time. Responsibilities include monitoring and recovering services according to contingency plans, providing information to stakeholders, and managing contractual and performance interfaces as directed by the Train Service Manager. The role also includes recording incidents for post-service review and investigation, conducting performance analysis, and ensuring customer requirements are met.

The successful candidate will be responsible for managing the GA Fleet during operations, working closely with GA maintenance planners, as well as maintenance controllers from Siemens and Bombardier Transportation.

As an assistant manager, you may need to hire temporary resources to cover shortages in train crew or fleet resources. Additionally, there may be instances where you are required to provide cover for stock maintenance controller positions at short notice, coordinating with depot teams to ensure proper maintenance and availability of trains.

Moreover, the ideal candidate will be responsible for undertaking and updating Fleet control systems, as well as monitoring ECS moves to and from depots. In cases where delays affect these movements, liaison with the GA Engineering function will be necessary. Please note that this role is shift based.

What we are looking for 

We are looking for a colleague that is enthusiastic and committed with an understanding of Rail industry performance management processes. 

Due to the number of the different IT systems, you will be working with, you must be IT-literate, and be comfortable with learning new systems. 

This role requires a colleague who is well organised and able to prioritise workload. You will be able to demonstrate exceptional levels of customer service and should be able to provide effective written communication skills. Understanding the requirements of our customer’s needs during disruption is essential. 

The closing date for all completed applications is on Friday 21st July 2023 

*Please note vacancies can close earlier due to high influx of candidate applications* 

To succeed in this role, we are looking for people who can bring our four values to life in your everyday work: 

·        Genuine … be welcoming, customer-centric and respectful 

·        Professional… be solution-oriented, accountable and delivering to promises 

·        Proactive … be progressive, innovative and decisive 

·        Inclusive … be connected in your thinking, empathetic and promote diversity 

 Greater Anglia can offer a healthy work life balance, holiday entitlement and an environment where you can learn, develop, and grow in your career. If you think you would be a great addition to GA then apply now! 

What can we do for you? 

• Defined Contribution pension scheme after 2 years option to move across to Defined Benefit (Final Salary) pension scheme 
• Free Travel on GA for you and your eligible family members 
• Free Leisure travel on GA and 75% discount on other TOCS for leisure travel for eligible family members 
• International travel discount card (FIP) for staff and eligible family members after 12 months service 
• Opportunity to purchase additional annual leave of up to 10 days 
• Gainshare bonus paid if GA hits relevant yearly targets, up £550 for permanent and £300 for agency 
• GA offers maternity, paternity and adoption leave and time off for prenatal care, as well as shared parental leave after 26 weeks of service - part of our commitment to family friendly policies  
• GA Hapi Benefits App– our great benefits app which includes discounts across many retailers, days out and dining 
• 24/7 Employee assistance programme, eyecare and flu jab vouchers and access to physiotherapy services 
• Annually issued 12 discount vouchers for family and friends to use 
• Salary Sacrifice schemes such as Cycle to work and Technology scheme (eligible once passing probation)