Fleet Support Technician

Are you looking for an opportunity? 

Greater Anglia operates a busy railway network from London Liverpool Street to destinations across the east of England. We have a high standard of service for our customers throughout their journey experience so they can sit back relax and travel with confidence. Not to mention a whole new set of modernised greener trains, it’s never been a more exciting time to start a career with us. Do you want to be part of the journey? Come along and join Greater Anglia!  

We have an exciting opportunity within our Engineering Department at Romford Rail Operating Centre (ROC) for a Fleet Support Technician (FST).

The Role 

We are looking for a Fleet Support Technician to provide mission-critical help to drivers facing train defects in service. This role is a Manager grade position, reporting to a Duty Fleet Control Manager within the Fleet Control team. For reference, some organisation refer to this role as an ‘In Service Support Technician’(ISST).

Duties will include being responsible for:

• Working a shift-based roster to enable 24/7 technical support to be provided to drivers from within our Fleet Control function at Romford ROC.
• Being the technical authority for managing Class 745/755 defects in service, whilst offering support to third-party colleagues who manage Class 720 defects in service.
• Using the interactive ‘Decision Support Tool’ knowledge base to quickly and safely deploy the correct mitigation for a known fault condition.
• Working to mitigate faults quickly such that Delay Minutes and Cancellations can be minimised.
• Ensuring units remain at all times compliant with the Defective On Train Equipment (DOTE) policy such that the railway remains safe in accordance with applicable legislation.
• Ensuring that all daily tasks are managed in accordance with the 'FST Workflow Policy’ which will be provided as part of the induction process.
• Being able to write clear and comprehensive work orders to ensure that depot-based teams can conduct an effective repair of the defect.
• Working closely with the Fleet Performance team on a proactive basis, to improve methods of working and learn from improvement actions identified from prior incidents.
• Operating in a communicative manner, to ensure that all Control Room stakeholders are aware of any train defects and working with them to meet their individual needs.

What we are looking for 

The ideal candidate will have an understanding of a rail industry control room  environment, including operating rules, procedures and incident management in an Engineering related discipline. 

You should have experience in a technical-based background, ideally qualified to a HNC/HND level. Intermediate level proficiency in Word and Excel is required, plus the ability to communicate effectively both in writing and orally if under pressure. It is important that you have safety awareness, understand safety management, and recognise potential consequences of mis-managed incidents. 

Highly Desirable Experience:

• Stadler Products (e.g. Class 231, 745, 755, 756, 777)
• Desirable Experience:
• Modern Software-Controlled Rolling Stock (e.g. Class 345, 700, 707, 717, 720, 720)
• Mandatory Experience:
• Any other rolling stock experience.

The closing date for all completed applications is on Friday 14th July 2023

*Please note vacancies can close earlier due to high influx of candidate applications* 

To succeed in this role, we are looking for people who can bring our four values to life in your everyday work: 

·        Genuine … be welcoming, customer-centric and respectful 

·        Professional… be solution-oriented, accountable and delivering to promises 

·        Proactive … be progressive, innovative and decisive 

·        Inclusive … be connected in your thinking, empathetic and promote diversity 

Greater Anglia can offer a healthy work life balance, holiday entitlement and an environment where you can learn, develop, and grow in your career. If you think you would be a great addition to GA then apply now! 

What can we do for you? 

• Defined Contribution pension scheme after 2 years option to move across to Defined Benefit (Final Salary) pension scheme 
• Free Travel on GA for you and your eligible family members 
• Free Leisure travel on GA and 75% discount on other TOCS for leisure travel for eligible family members 
• International travel discount card (FIP) for staff and eligible family members after 12 months service 
• Opportunity to purchase additional annual leave of up to 10 days 
• Gainshare bonus paid if GA hits relevant yearly targets, up £550 for permanent and £300 for agency 
• GA offers maternity, paternity and adoption leave and time off for prenatal care, as well as shared parental leave after 26 weeks of service - part of our commitment to family friendly policies  
• GA Hapi Benefits App– our great benefits app which includes discounts across many retailers, days out and dining 
• 24/7 Employee assistance programme, eyecare and flu jab vouchers and access to physiotherapy services 
• Annually issued 12 discount vouchers for family and friends to use 
• Salary Sacrifice schemes such as Cycle to work and Technology scheme (eligible once passing probation)