Station Care Dispatch Team

Are you looking for an opportunity?

Greater Anglia operates a busy railway network from London Liverpool Street to destinations across the east of England. We have a high standard of service for our customers throughout their journey experience so they can sit back relax and travel with confidence. Not to mention a whole new set of modernised greener trains, it’s never been a more exciting time to start a career with us. Do you want to be part of the journey? Come along and join Greater Anglia!

We have an exciting opportunity to join our Customer Service Team as a Station Care Dispatch Team.

The Role

As part of this role, you will be based out and about on the route at stations between Shenfield/Southend and Southminster. You will be supporting our customers experience by providing passenger assistance, engaging with our customers by assisting them with any queries, and making clear station announcements from the platforms using the mobile PA’s.

The role will also include the day-to-day operation of the platform, assisting customers with their travel needs, and helping mobility impaired customers have a smooth journey.

During disruption, this colleague will be required to provide support and assistance to our customers.

Creating a welcoming environment whilst providing pro-active assistance to our customers on and off trains is an important aspect in this role.

Within this role, duties will involve our stations upkeep including changing posters, winter preparation, litter picking, light cleaning and general station duties. You will support with Train Dispatching where appropriate and required. 

This is a multi-faceted role and you will need to be self-disciplined to work independently out on the area between our stations. 

You will also need a Full UK drivers licence and hold less than 6 points, as this role will at times require travel between our stations via our company car. 

Full uniform will be provided, to ensure that you embrace our values and brand as a business.

What we are looking for

We are looking for a colleague who has a high level of professionalism and a positive attitude. The ideal candidate should be pro-active and friendly when dealing with our customers.

Excellent customer service and interpersonal skills are crucial for this role. This role will require you to remain calm under pressure whilst maintaining integrity at all times. You must be flexible (in your working hours).

The suitable candidate will be familiar about using new technology such as smart phones and the internet as they will be required to show customers how to use these tools.

The successful applicant will be required to attend a medical, as all offers are subject to passing a safety critical medical.

The closing date for all completed applications is on Friday 21st October 2022

*Please note vacancies can close earlier due to high influx of candidate applications*

To succeed in this role, we are looking for people who can bring our four values to life in your everyday work:

·        Genuine … be welcoming, customer-centric and respectful

·        Professional… be solution-oriented, accountable and delivering to promises

·        Proactive … be progressive, innovative and decisive

·        Inclusive … be connected in your thinking, empathetic and promote diversity

Greater Anglia offer a healthy work life balance, holiday entitlement and an environment where you can learn, develop, and grow in your career. If you think you would be a great addition to GA then apply now!

What can we do for you?

• Defined Contribution pension scheme after 2 years option to move across to Defined Benefit (Final Salary) pension scheme
• Free Travel on GA and 75% discount on other TOCs for leisure travel
• Free Leisure travel on GA and 75% discount on other TOCS for eligible family members
• International travel discount card (FIP) for staff and eligible family members after 12 months service
• Gainshare bonus paid if GA hits relevant yearly targets, up £550 for permanent and £300 for agency
• GA offers maternity, paternity and adoption leave and time off for prenatal care, as well as shared parental leave after 26 weeks of service - part of our commitment to family friendly policies
• GA Hapi Benefits App– our great benefits app which includes discounts across many retailers, days out and dining
• 24/7 Employee assistance programme, eyecare and flu jab vouchers and access to physiotherapy services
• Annually issued 12 discount vouchers for family and friends to use
• Salary Sacrifice schemes such as Cycle to work and Technology scheme (eligible once passing probation)