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Location Bishops Stortford
Business Area / Department Customer Services ~ Revenue Team
Type of Role Perm - Full Time
Salary & Benefits £27,049
Closing Date 21/01/2022

Revenue Protection Officer

Job reference: SYS-7707


Two schemes


Educational development


Cycle to work scheme

Free Travel

For you and your family

Be part of something rewarding, by joining Greater Anglia you’ll be helping our customers get from A to B. With a staff of over 2,500, we operate a busy commuter service from London Liverpool Street to destinations across the east of England.

An exciting opportunity has arisen within our Revenue Protection team for a Revenue Protection Officer based at Bishops Stortford.

The Role

The key focus of this role is to carry out revenue protection duties, both on our trains and stations. This colleague will be responsible for issuing Penalty Fare notices to passengers who are liable to pay a Penalty Fare, and conduct interviews within the scope of the Police and Criminal Evidence Act 1984. You would be required to make notes, prepare, and submit reports as well as attending court (where required) to give evidence.

Please note full training will be provided for this role.

Shifts will be a combination of earlies, lates, weekends, and bank holidays. The role entails an average of 35 hours per week. The suitable candidate must be able to get to the early shifts by own means of transport.

Full uniform will be provided, to ensure that you embrace our values and brand as a business.

What we are looking for

We are looking for a colleague who is passionate about promoting innovation, such as new ideas, showing creativity, and ways of capturing revenue. This role will require you to remain calm under pressure whilst maintaining integrity at all times.  Ideally you will be an enthusiastic, and hardworking individual, with a drive to provide our customers with excellent service, whilst ensuring that ticketless travel and fraud is reduced. 

If you are professional, friendly, and flexible (in your working hours) this could be the role for you.  We are looking for a colleague who is able to find solutions, as the role will encounter many different situations daily, whilst providing an excellent service to our customers. Having the willingness to take responsibility associated with this role, as well as working effectively, will be important qualities to possess in this position.

Being able to make decisions quickly, and communicate these effectively, is an essential part of this role.  Your commitment to this role is essential, as we strive to make every journey better for our customers.

If you are passionate about developing collaborative working relationships with colleagues and creating a welcoming environment through interacting with our customers, this may be a great opportunity for you.

The closing date for all completed applications is on Friday 21st January 2022

*Please note vacancies can close earlier due to high influx of candidate applications*

To succeed in this role, we are looking for people who can bring our four behaviours to life in your everyday work:

·        Genuine … be welcoming, customer-centric and respectful

·        Professional… be solution-oriented, accountable and delivering to promises

·        Proactive … be progressive, innovative and decisive

·        Inclusive … be connected in your thinking, empathetic and promote diversity

Greater Anglia can offer you a great work/ life balance alongside a generous salary. If learning, developing and growing your career is as important as great benefits such as free travel, pension, family discounts, and cycle to work scheme, then apply now, and see what we can do for you!