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Location Cambridge
Business Area / Department Customer Services ~ Customer Service
Type of Role Perm - Full Time
Salary & Benefits £16,865
Closing Date 21/01/2022

Automatic Ticket Gate (ATG) Operator

Job reference: SYS-7680


Two schemes


Educational development


Cycle to work scheme

Free Travel

For you and your family

Be part of something rewarding, by joining Greater Anglia you’ll be helping our customers get from A to B. With a staff of over 2,500, we operate a busy commuter service from London Liverpool Street to destinations across the east of England.

We have an excellent opportunity within our Customer Service Team at Cambridge Station and for an Automatic Ticket Gate (ATG) Operator.

The Role

We are looking for an enthusiastic and committed colleague to provide our customers with excellent service, whilst ensuring that ticketless travel and fraud is reduced through pro-active monitoring of the gateline facility (ATGs.)  In addition, you will be responsible for the safe operation of the gateline (ATG's), fault reporting and keeping your work area clean and tidy. 

The role involves early starts, late finishes, weekend, and bank holiday working. The role entails an average of 35 hours per week. The suitable candidate must be able to get to the early shifts by own means of transport. Earliest shift is from 05:00am, and latest shift finishes by 00:00am.

Full uniform will be provided, to ensure that you embrace our values and brand as a business.

What we are looking for

If you are professional, friendly, and flexible (in your working hours) this could be the role for you.  We are looking for a colleague who is able to find solutions, as the role will encounter many different situations daily, whilst providing an excellent service to our customers. Having the willingness to take responsibility associated with this role, as well as working effectively, will be important qualities to possess in order to undertake this position.

If you are passionate about developing collaborative working relationships with colleagues, and creating a welcoming environment through interacting with customers, this may be a great opportunity for you.

The closing date for all completed applications is on Friday 21st January 2022

*Please note vacancies can close earlier due to high influx of candidate applications*

To succeed in this role, we are looking for people who can bring our four behaviours to life in your everyday work:

·        Genuine … be welcoming, customer-centric and respectful

·        Professional… be solution-oriented, accountable and delivering to promises

·        Proactive … be progressive, innovative and decisive

·        Inclusive … be connected in your thinking, empathetic and promote diversity

Greater Anglia can offer you a great work/ life balance alongside a generous salary. If learning, developing and growing your career is as important as great benefits such as free travel, pension, family discounts, and cycle to work scheme, then apply now, and see what we can do for you!