Revenue Protection Officer (Level 1)

Be part of something rewarding, by joining Greater Anglia you’ll be helping our customers get from A to B. With a staff of over 2,500, we operate a busy commuter service from London Liverpool Street to destinations across the east of England.

An exciting opportunity has arisen within the Greater Anglia Revenue Protection team for a Revenue Protection Officer based at Cambridge

The Role

The key focus of a Revenue Protection Officer is to carry out both on train, and station revenue protection duties. Your responsibilities include Issuing Penalty Fare notices to passengers who are liable to pay a Penalty Fare, and conduct interviews within the scope of the Police and Criminal Evidence Act 1984. This would involve making notes, preparing, and submitting reports as well as attending court (where required) to give evidence.

Full training will be provided for this role

Shifts will be between 05:00 and 01:00, on weekends and bank holidays.

Full uniform will be provided, to ensure that you are able to embrace our values and brand as a business

What we are looking for

We are looking for colleagues who are passionate about promoting innovation, delivering results, and are keen team players. This role will require you to remain calm under pressure whilst maintaining integrity at all times.  Ideally you will be an enthusiastic, and hardworking individual, with a drive to provide our customers with excellent service, whilst ensuring that ticketless travel and fraud is reduced. 

If you are professional, friendly, and flexible (in your working hours) this could be the role for you.  We are looking for someone who is able to find solutions and provide a service to customers, as you will encounter many different situations daily. Being able to make decisions quickly, and communicate these effectively, is an essential part of the role.  Your personality and commitment are essential, as we strive to make every journey better.

The successful candidate will have the willingness to accept the high level of responsibility associated with this role and the ability to work effectively

The closing date for all completed applications is on 04th June 2021

*Please note vacancies can close earlier due to high influx of candidate applications*

To succeed in this role, we are looking for people who can bring our four behaviours to life in your everyday work:

·        Genuine … be welcoming, customer-centric and respectful

·        Professional… be solution-oriented, accountable and delivering to promises

·        Proactive … be progressive, innovative and decisive

·        Inclusive … be connected in your thinking, empathetic and promote diversity

Greater Anglia can offer you a great work/ life balance alongside a generous salary. If learning, developing and growing your career is as important as great benefits such as free travel, pension, family discounts, and cycle to work scheme, then apply now, and see what we can do for you!