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Location Harlow Town
Business Area / Department Customer Services ~ Customer Service
Type of Role Perm - Part time
Salary & Benefits £33,391 (pro rata)
Closing Date 14/05/2021

Roster Support (Part Time)

Job reference: SYS-6971


Two schemes


Educational development


Cycle to work scheme

Free Travel

For you and your family

Be part of something rewarding, by joining Greater Anglia you’ll be helping our customers get from A to B. With a staff of over 2,500, we operate a busy commuter service from London Liverpool Street to destinations across the east of England.

We have a fantastic opportunity for an energetic and proactive Roster Support to join our team. This is a part time position working 27.5 hours per week, based at Harlow Town.

The Role

The key focus of this role is to provide administrative support to the rosters team and the Senior Support Managers within the area of responsibility, to assist with the issue and distribution of orders/equipment, sorting and organising logistics, and to ensure all rosters are compliant with Terms and Conditions and Guidelines on excessive hours and fatigue management.

Key accountabilities

Production and posting of rosters within stipulated timescales
Prompt and efficient alterations to rosters necessitated by sickness, leave etc. 
Clear all exceptions in rostering system every week, to ensure that by an agreed time, the previous week’s exceptions have been completely cleared
Maintain accurate records and produce weekly reports on number, type of exceptions cleared etc
Note taking at Disciplinary and other Hearings and meetings
Assist with issue and distribution of orders/equipment, etc. using one of the company vehicles

What we are looking for

The ideal candidate should:

Have experience in an administrative role
Have very good Word, Excel, PowerPoint skills
Demonstrate organisational skills and ability to prioritise and manage time effectively, in order to meet demanding deadlines
Have note taking experience
Have high standards of personal presentation and professionalism
Demonstrate high standards of written and oral communication
Demonstrate a proactive approach to problem solving
Have valid driving license

The rate for this position is £33,391 (pro rata)

The closing date for all completed applications is on 14th May 2021

*Please note vacancies can close earlier due to high influx of candidate applications*

To succeed in this role, we are looking for people who can bring our four behaviours to life in your everyday work:

·        Genuine … be welcoming, customer-centric and respectful

·        Professional… be solution-oriented, accountable and delivering to promises

·        Proactive … be progressive, innovative and decisive

·        Inclusive … be connected in your thinking, empathetic and promote diversity

Greater Anglia can offer you a great work/ life balance alongside a generous salary. If learning, developing and growing your career is as important as great benefits such as free travel, pension, family discounts, and cycle to work scheme, then apply now, and see what we can do for you!