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Location Broxbourne
Business Area / Department Customer Services ~ Customer Service
Type of Role Fixed Term - Full Time
Salary & Benefits £16,615
Closing Date 07/05/2021

Automatic Ticket Gate (ATG) Operator (Fixed Term Contract)

Job reference: SYS-6890


Two schemes


Educational development


Cycle to work scheme

Free Travel

For you and your family

Be part of something rewarding, by joining Greater Anglia you’ll be helping our customers get from A to B. With a staff of over 2,500, we operate a busy commuter service from London Liverpool Street to destinations across the east of England.

We have an excellent opportunity within our Customer Service Team at Broxbourne Station for an Automatic Ticket Gate (ATG) Operator. This is a fixed term contract until 24th September 2022.

The Role

We are looking for a flexible, enthusiastic, and hardworking individual to provide our customers with excellent service, whilst ensuring that ticketless travel and fraud is reduced through pro-active monitoring of the gateline facility (ATGs.)  In addition, you will be responsible for the safe operation of the gateline (ATG's), fault reporting and keeping your work area clean and tidy. 

The role will involve early starts, late finishes, weekend, and bank holiday working. An average of 35 hours per week.

What we are looking for

If you are professional, friendly, and flexible, this could be the role for you.  You will also need to be a problem solver, as you will encounter many different situations daily

Creating strong working relationships with your colleagues, and creating a welcoming environment by interacting with our customers are both important in this role

The successful candidate will have the willingness to accept the high level of responsibility associated with this role and the ability to work effectively

The closing date for all completed applications is on 07th May 2021

*Please note vacancies can close earlier due to high influx of candidate applications*

To succeed in this role, we are looking for people who can bring our four behaviours to life in your everyday work:

·        Genuine … be welcoming, customer-centric and respectful

·        Professional… be solution-oriented, accountable, and delivering to promises

·        Proactive … be progressive, innovative, and decisive

·        Inclusive … be connected in your thinking, empathetic and promote diversity

Greater Anglia can offer you a great work/ life balance alongside a generous salary. If learning, developing and growing your career is as important as great benefits such as free travel, pension, family discounts, and cycle to work scheme, then apply now, and see what we can do for you!