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Location Cambridge
Business Area / Department Customer Services ~ Customer Service
Type of Role Full time
Salary & Benefits 16,615
Closing Date 26/02/2021

Automatic Ticket Gate Operator (relief)

Job reference: SYS-6812


Two schemes


Educational development


Cycle to work scheme

Free Travel

For you and your family

Be part of something rewarding, by joining Greater Anglia you’ll be helping our customers get from A to B. With a staff of over 2,500, we operate a busy commuter service from London Liverpool Street to destinations across the east of England.

Automatic Ticket Gate Operator (relief)

We have an excellent opportunity within our Revenue Protection Team for an Automatic Ticket Gate Operator relief to join the team at Cambridge.

You will work an average of 35 hours per week. The role will involve early starts, late finishes, weekend and bank holiday working. You will be required to work shifts between 05:00am and 12:00am. Candidates that apply must live no further than 15 miles from our West locations.

Role and Accountability:

We are looking for enthusiastic and hardworking individuals to provide our customers with excellent customer service, whilst ensuring that ticketless travel and fraud is reduced through pro-active monitoring of the gate line facility (ATGs). In addition, you will be responsible for the safe operation of the gate line (ATGs), fault reporting and keeping your work area clean and tidy. You will need to be customer focused, approachable and consistently looking to improve our customers’ journeys by understanding their individual needs.

Experience, knowledge and Qualifications Required:

If you are professional, friendly and flexible, this could be the role for you. You will need to be a problem solver, and be able to think on your feet, as you will encounter many different situations daily. You will work as part of a team, creating strong working relationships with your colleagues, as well as creating a welcoming environment by interacting with our customers on a daily basis. You will have the willingness to accept the high level of responsibility associated with this role and the ability to work effectively.

We believe if you have the right behaviours and attributes, we can do the rest and have you fully trained to be part of our customer service Team.

Greater Anglia has many opportunities for movement around the business, and we pride ourselves in developing our colleagues, so if learning, developing and growing your career are important to you then this is will be open to you once you have completed 6 months employment with us.

*Please note vacancies can close earlier due to high influx of candidate applications*

The closing date for all completed applications is on 26th February 2021

To succeed in this role, we are looking for people who can bring our four behaviours to life in your everyday work:

·        Genuine … be welcoming, customer-centric and respectful

·        Professional… be solution-oriented, accountable and delivering to promises

·        Proactive … be progressive, innovative and decisive

·        Inclusive … be connected in your thinking, empathetic and promote diversity

Greater Anglia can offer you a great work/ life balance alongside a generous salary. If learning, developing and growing your career is as important as great benefits such as free travel, pension, family discounts, childcare vouchers and cycle to work scheme, then apply now, and see what we can do for you!