Customer Service Hybrid Area Relief

Be part of something rewarding, by joining Greater Anglia you’ll be helping our customers get from A to B. With a staff of over 2,500, we operate a busy commuter service from London Liverpool Street to destinations across the east of England.

We have an excellent opportunity to join the Customer Service team as a Customer Service Hybrid Area Relief. Duties will include Train Dispatch, Ticket Office and exceptional Customer Service for all our customers.

As an Area Relief, you will be covering the following stations: Diss/Stowmarket/Bury St Edmunds. This role is a 35 hour week, Monday to Saturday which also includes working Sundays on a roster basis  

Main Duties:

You will be required to meet and greet customers, offering the cheapest fares available to customers and answering their enquiries. You will be willing to go out and about, talking to customers, assisting them with using our ticket machines around the station as well as our new ticketing technology such as the smart card, mobile phone app etc.

Other responsibilities include the day-to-day operation of the platform, assisting customers with their travel needs, helping mobility impaired customers have a smooth journey, dealing with disruption, dispatching trains and liaising with Drivers and Conductors to offer great service.  Complying with safety regulations, reporting faults and hazards, and liaising with other areas of the business when required. You will be compassionate when dealing with customers who have additional requirements when travelling with us.

So, you will need to be an enthusiastic and motivated individual who is takes pride in their work, and themselves, who has a great level of awareness for Safety, customer service focused, friendly and approachable with the ability to work within a team.

At all stations, you will be required to assist with keeping the station clean and tidy. There will also be an element of lone working at these stations.

What we are looking for:

You will have a high level of self-motivation, professionalism, positive attitude, and be pro-active, friendly and open when dealing with our customers. Excellent customer service skills and interpersonal skills are crucial to this role. You will remain calm under pressure, show integrity, be flexible and adaptable to change.  You will be knowledgeable about modern selling methods and new technology such as smart phones and the internet and be comfortable showing customers how to use these.

Please note for this position, you will be required to have your own transport to be able to get to all stations for the 0500am shift start time, as there will be no trains available at this time.

The successful applicant will be required to attend a medical, as all offers are subject to passing a safety critical medical.

The starting rate is £20,470 which will increase to £21,386 from 6 months onwards.

The full rate (2 years’ service) is £24,174

The closing date for all completed applications is on 05th March 2021

*Please note vacancies can close earlier due to high influx of candidate applications*

To succeed in this role, we are looking for people who can bring our four behaviours to life in your everyday work:

·        Genuine … be welcoming, customer-centric and respectful

·        Professional… be solution-oriented, accountable and delivering to promises

·        Proactive … be progressive, innovative and decisive

·        Inclusive … be connected in your thinking, empathetic and promote diversity

Greater Anglia can offer you a great work/ life balance alongside a generous salary. If learning, developing and growing your career is as important as great benefits such as free travel, pension, family discounts, childcare vouchers and cycle to work scheme, then apply now, and see what we can do for you!