Automatic Ticket Gate Operator

Be part of something rewarding, by joining Greater Anglia you’ll be helping our customers get from A to B. With a staff of over 2,500, we operate a busy commuter service from London Liverpool Street to destinations across the east of England.

Automatic Gateline Operator

We have an excellent opportunity within our Customer Service Team for an Automatic Ticket Gate Operator.

You will work an average of 35 hours per week. The role will involve early starts, late finishes, weekend and bank holiday working. You will be required to work shifts between 05:00am and 01:00am.

Role and Accountability

We are looking for enthusiastic and hardworking individuals to provide our customers with excellent customer service, whilst ensuring that ticketless travel and fraud is reduced through pro-active monitoring of the gate line facility. In addition, you will be responsible for the safe operation of the gate line, fault reporting and keeping your work area clean and tidy. You will need to be customer focused, approachable and consistently looking to improve our customers’ journeys by understanding their individual needs.

Experience, Knowledge and Qualifications Required

If you are professional, friendly and flexible, this could be the role for you. You will need to be a problem solver, and be able to think on your feet, as you will encounter many different situations on a daily basis. You will work as part of a team, creating strong working relationships with your colleagues, as well as creating a welcoming environment by interacting with our customers on a daily basis. You will have the willingness to accept the high level of responsibility associated with this role and the ability to work effectively.

*Please note vacancies can close earlier due to high influx of candidate applications*

To succeed in this role, we are looking for people who can bring our four behaviours to life in your everyday work:

·        Genuine … be welcoming, customer-centric and respectful

·        Professional… be solution-oriented, accountable and delivering to promises

·        Proactive … be progressive, innovative and decisive

·        Inclusive … be connected in your thinking, empathetic and promote diversity

Greater Anglia can offer you a great work/ life balance alongside a generous salary. If learning, developing and growing your career is as important as great benefits such as free travel, pension, family discounts, childcare vouchers and cycle to work scheme, then apply now, and see what we can do for you!