Revenue Protection and Security Manager

London Northwestern Railway are now recruiting for a confident and orgainsed-led individual to join our team as a Revenue Protection Security Manager.

We run trains up and down the backbone of England connecting three of the UK's major cities: London, Birmingham and Liverpool and stopping at many more. 

The Role

You will be planning and undertaking a range of intelligence-led revenue protection, security and customer service responsibilities across the West Midlands Trains network in order to achieve the company objectives for minimising ticketless travel and improving customer satisfaction measures.

Duties will include:

• Minimise ticketless travel, promote the purchase of tickets before travel, and gather additional revenues by travelling throughout the West Midlands Trains network, checking tickets and intervening when examples of ticketless travel are identified.
• Identify where and when ticketless travel is happening on the network by gathering and analysing information from personal observation, reviewing ticketless travel surveys and talking to passengers and colleagues.
• Investigate instances of fraudulent travel based on information received, and take appropriate action to minimise loss of revenue and reduce the risk of further fraudulent behaviour.
• Work with colleagues to develop and implement a plan that responds to the intelligence that is coming in about ticketless travel, including where and when to focus resources and the most appropriate forms of deployment.
• Help the business to understand the level and characteristics of ticketless travel by undertaking ticketless travel surveys if necessary and analysing the results where appropriate.
• Build collaborative relationships with Senior Conductor and station teams and work with them to undertake revenue protection activities in a way that utilises resources as efficiently as possible.
• When appropriate sell tickets to customers who have not had an opportunity to purchase one, when no other immediate means of purchasing a ticket is available.

Please refer to the job description for a full overview of the role.

Benefits
In addition to a competitive salary West Midlands Trains offers a wealth of benefits including free travel on Abellio trains for you, your partner and dependent children, 75% discount on all other train travel over most of the UK rail network, development opportunities to help further your career with West Midlands Trains, and a contributory defined salary pension. 

Applications
We reserve the right to withdraw this advert at any time due to high volumes of applications

(please submit your application as early as possible to avoid disappointment).

Applications will be considered from colleagues with 6 months experience after completion of their probationary period and a full check of absence and disciplinary records.