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Location Norwich
Business Area / Department Customer Services ~ Customer Service
Type of Role Fixed Term - Part Time
Salary & Benefits 18.353
Closing Date 26/04/2019

Summer Customer Service Hosts - FTC

Job reference: SYS-4809


Two schemes


Educational development


Cycle to work scheme

Free Travel

For you and your family

Be part of something rewarding, by joining Greater Anglia you’ll be helping our customers get from A to B. With a staff of over 2,500, we operate a busy commuter service from London Liverpool Street to destinations across the east of England.

Summer Customer Service Hosts – FTC

We are looking for Summer Customer Service Host’s to join our team at Norwich on a 6-month Fixed Term contract Part Time.

Role and Accountability:

The successful individual will be required to be able to work within a team and at times also work alone, demonstrating an ability to exceed customers’ expectations at all times.

You will be required to meet and greet customers upon arrival and exceed customer expectations. You shall also be making station PA Announcements and assisting customers both pre-booked and non pre-booked.

You will need to ensure that Ticket Vending Machines are maintained and effective. Whilst also working on station revenue duties. You will be required to work alone, and at times as part of a team.

Please not this role is a 25-hour, 5 day a week Part Time role with a Fixed Term Contract.

The role will involve shift-based work including both early and late turns of duty. The role also involves weekend working including Sunday turns that are outside of the standard working week. The location of work may vary including providing cover at Norwich and Gt Yarmouth stations and other stations during special events in the area.

Experience, knowledge and Qualifications Required:

GCSE standard in Math’s and English, C and above, any front facing customer facing experience would be beneficial.

*Please note vacancies can close earlier due to high influx of candidate applications*

To succeed in this role, we are looking for people who can bring our four behaviours to life in your everyday work:

·        Genuine … be welcoming, customer-centric and respectful

·        Professional… be solution-oriented, accountable and delivering to promises

·        Proactive … be progressive, innovative and decisive

·        Inclusive … be connected in your thinking, empathetic and promote diversity

Greater Anglia can offer you a great work/ life balance alongside a generous salary. If learning, developing and growing your career is as important as great benefits such as free travel, pension, family discounts, childcare vouchers and cycle to work scheme, then apply now, and see what we can do for you!