Customer Service Assistant

Be part of something rewarding, by joining Greater Anglia you’ll be helping our customers get from A to B. With a staff of over 2,500, we operate a busy commuter service from London Liverpool Street to destinations across the east of England.

We have excellent multiple opportunities within our Customer Service department across our network for customer focused people.

We are looking for talented customer focused individuals, who can deliver excellent service as well as take responsibility for the safety and upkeep of our stations.

These roles cover stations, ticket office, revenue and welcome host.

As a member of the customer service team you will engaging our customers on a daily basis in providing route assistant, operating the automatic ticket gates, ensure that all display posters are accurate, providing information on the different types of tickets we sell and making sure all areas of business is clean and tidy.

We are looking for people who have experience in delivering outstanding customer service, excellent communication skills, integrity and discretion and a good eye for detail.

Our Customer Services operation is open from 04:00 to 23:00, with some on 24 hr, Monday to Sunday. Your working pattern will include early, late, nights, weekends & bank holiday.

To apply for this role, you must have the right to work in the UK, checkable work references and willing to undergo a full drugs and alcohol medical.

To succeed in this role we are looking for people who can bring our four behaviours to life in in your everyday work:

·        Genuine … be welcoming, customer-centric and respectful

·        Professional… be solution-oriented, accountable and delivering to promises

·        Proactive … be progressive, innovative and decisive

·        Inclusive … be connected in your thinking, empathetic and promote diversity

Greater Anglia can offer you a great work/ life balance alongside a generous salary. If learning, developing and growing your career is as important as great benefits such as free travel, pension, family discounts, childcare vouchers and cycle to work scheme, then apply now, and see what we can do for you!