Train Service Manager

Train Service Manager

Be part of something rewarding, by joining Abellio Greater Anglia you’ll be helping our customers get from A to B. With a staff of over 2,500, we operate a busy commuter service from London Liverpool Street to destinations across the east of England.

We have an excellent opportunity within our Operations Department at Romford ROC for a Train Service Manager and an Assistant Train Service Manager.

You will have an understanding of the operational railway and the processes used to manage the train service in real time. This will include monitoring and recovery of services, information provision and management of the key contractual and performance interfaces with Network Rail.

You will be able to manage and deliver a safe, punctual and reliable train service, make quick and effective decisions, and communicate effectively across all levels of the business and with external parties. You will build and maintain a productive relationship with Network Rail counterparts, and record accurate incident and train service management information. You will be able to perform well under pressure and be able to work as part of a high performing team.

We currently operate a 3 shift system of early, late and night turns based on a 37 hour week. Sundays are outside of the working week but there is a commitment to work Sundays for which remuneration will be paid. 

To succeed in this role we are looking for people who can bring our four behaviours to life in in your everyday work:

·        Genuine … be welcoming, customer-centric and respectful

·        Professional… be solution-oriented, accountable and delivering to promises

·        Proactive … be progressive, innovative and decisive

·        Inclusive … be connected in your thinking, empathetic and promote diversity

Abellio Greater Anglia can offer you a great work/ life balance alongside a generous salary. If learning, developing and growing your career is as important as great benefits such as free travel, pension, family discounts, childcare vouchers and cycle to work scheme, then apply now, and see what we can do for you!