Train Presentation Working Team Leader

Please note that we are unable to accept your application if you do not meet the following criteria.  

• Full training for the role to be provided and uniform provided, knowledge of ticket types would be beneficial.  
• Candidates should be aware of COSHH Regulations and COSHH Practical in the Workplace and COSHH Awareness.

Kickstart Your Career with Greater Anglia!  

Are you looking to launch your career in a dynamic and supportive environment? Greater Anglia, a key player in the railway network from London Liverpool Street to the East of England, is offering an exciting opportunity to join our team. With our new, modern, and environmentally friendly trains, now is the perfect time to join us as we elevate the customer travel experience.  

Join Our Team as a Train Presentation Working Team Leader at Orient Way,

About the Role:  

Join our team to help maintain the highest standards of cleanliness across all GA train units, both interior and exterior. You'll be responsible for ensuring a safe and pleasant environment for passengers. Additionally, you'll assess and support the daily competency of our train cleaning staff to uphold our quality standards.

Key Responsibilities:

• Maintain and operate cleaning tools and equipment safely, ensuring compliance with standards and procedures, including handling hazards and spillages.
• Provide team management through supervision, training scheduling, and conducting quality checks,. Managing performance and absence management in line with company procedures.
• Follow safety protocols, report defects, hazards, accidents, and ensure all documentation is accurate and properly processed.
• Execute cleaning programs, assist with winterization, support during service disruptions, and manage lost property and suspicious packages.
• Adhere to company and railway safety standards, including wearing appropriate uniform and personal protective equipment, managing safety legislation, and supporting investigations.
• Perform additional duties such as assisting in training, supporting various locations, and maintaining high standards of cleanliness and safety across all sites.
• Maintain computer-based systems, close work orders, report work completed.
• Monitor service quality regime fails, rectify and close relevant work orders within the defined timescales.

We’re Looking For Candidates Who:  

• Have a friendly, approachable demeanour with the ability to communicate effectively  
• Are calm under pressure, able to think on their feet, and able to handle various situations   
• Possess a “can-do” attitude and enjoy working as part of a team  
• Take pride in your work in order to ensure customer safety   
• Have team spirit and bring your unique self to strengthen our team and foster a positive work environment 

What’s in it for you?  

• Travel Discounts: Enjoy free travel on Greater Anglia and 75% off with other train operators, plus discounts for eligible family members too!  
• International Adventures: After 12 months, unlock discounted international travel for you and your family.  
• Exclusive Discounts: Access the GA Hapi App for deals on shopping, dining, and fun days out.  
• Vouchers for Loved Ones: Get 12 annual discount vouchers for family and friends to enjoy.  
• Wellbeing Support: 24/7 employee assistance, eyecare vouchers, flu jabs, and physiotherapy services.  
• Pension Perks: Start with a Defined Contribution pension, with the option to upgrade to a Final Salary pension after 2 years.  
• Family-Friendly Policies: We’ve got you covered with maternity, paternity, adoption leave, and shared parental leave after 26 weeks.  
• Save While You Spend: Cycle to work and tech purchase schemes once you pass probation.  

The closing date for all completed applications is on Friday 16th May 2025   

*Please note vacancies can close earlier due to high influx of candidate applications*   

At Greater Anglia we are proud of the work that we do. We’re investing to help shape the future of rail in the UK and being a part of our team gives you every opportunity to contribute to the journey we are on.   

Join Us and Experience:  

• Inclusivity & Respect: Be yourself and thrive in a supportive environment where every idea and person is valued. Help us be Greater Together.  
• Community & Teamwork: Work together to deliver the best for our customers while enjoying a friendly, can-do atmosphere.  
• Pride & Progress: Contribute to meaningful change and a sustainable future, with continuous improvement is the norm.  

Ready to Bring Your G A Game?