Customer Service Hosts

Please note that we are unable to accept your application if you do not meet the following criteria:

• 35 hours per week (shift-based with 24 hours cover, including earlies, lates, night turns, weekends and bank holidays)
• You must be able to arrange your own transport for early/late shifts
• Candidates will be required to undergo the appropriate medical for the role
• Full training provided and uniform provided, knowledge of ticket types would be beneficial
• Persons need to be aged 18 or above for this role
• We strive to create a supportive and inclusive environment for all candidates. If you would like to request any adjustments during the application process, we kindly ask that you provide documentation (such as from your GP or educational institution) that confirms your diagnosis and support needs at the time of your request. 
• Please be available for interviews between the 6th and 16th of May 2025. If selected, we hope you can join us to start around August 2025. We understand that timelines may be subject to change, and we appreciate your flexibility.
• Salary starts at £29,369 for Year 1 and goes up to a Full Rate of £30,619

Kickstart Your Career with Greater Anglia! 

Are you looking to launch your career in a dynamic and supportive environment? Greater Anglia, a key player in the railway network from London Liverpool Street to the East of England, is offering an exciting opportunity to join our team. With our new, modern, and environmentally friendly trains, now is the perfect time to join us as we elevate the customer travel experience. 

Join Our Team as a Customer Service Host at Beulieu Park

About the Role: 

We are seeking 18 Customer Service Hosts to embody the welcoming spirit of Greater Anglia at our exciting new station. In this role, you will provide outstanding customer service, ensuring that passengers have a seamless and safe travel experience. Your primary responsibilities will include

• Covering platform and Ticket Vending Machine, areas of the station and processing cash and card payments
• Assisting customers at the gateline and ensuring the safe, tidy and efficient operation of the gates 
• Helping to prevent ticketless travel and fraudulent activity 
• Reporting any faults and issues promptly 
• Assisting passengers with tickets, including checking them, general advice and making sure the gates operate
• Providing the highest possible standard of advice, information and service to our customers
• Delivering a safe, attractive retail station environment, with general cleaning, de-icing
• Participating in the safe running of trains and a safe station environment by complying with procedures
• Promoting all relevant marketing materials and useful information

We’re Looking For Candidates Who: 

• Have a friendly, approachable demeanor with the ability to communicate effectively 
• Are calm under pressure, able to think on their feet, and able to handle various situations  
• Possess a “can-do” attitude and enjoy working as part of a team 
• Take pride in providing top-notch customer service and passionate in ensuring customer safety  
• Have team spirit and bring your unique self to strengthen our team and foster a positive work environment
• Have the physical abilities to operate ramps for our customers

What’s in it for you? 

• Travel Discounts: Enjoy free travel on Greater Anglia and 75% off with other train operators, plus discounts for eligible family members too! 
• International Adventures: After 12 months, unlock discounted international travel for you and your family. 
• Exclusive Discounts: Access the GA Hapi App for deals on shopping, dining, and fun days out. 
• Vouchers for Loved Ones: Get 12 annual discount vouchers for family and friends to enjoy. 
• Wellbeing Support: 24/7 employee assistance, eyecare vouchers, flu jabs, and physiotherapy services. 
• Pension Perks: Start with a Defined Contribution pension, with the option to upgrade to a Final Salary pension after 2 years. 
• Family-Friendly Policies: We’ve got you covered with maternity, paternity, adoption leave, and shared parental leave after 26 weeks. 
• Save While You Spend: Cycle to work and tech purchase schemes once you pass probation. 

The closing date for all completed applications is on Friday 4th April 2025

*Please note vacancies can close earlier due to high influx of candidate applications*   

At Greater Anglia we are proud of the work that we do. We’re investing to help shape the future of rail in the UK and being a part of our team gives you every opportunity to contribute to the journey we are on.  

Join Us and Experience: 

• Inclusivity & Respect: Be yourself and thrive in a supportive environment where every idea and person is valued. Help us be Greater Together. 
• Community & Teamwork: Work together to deliver the best for our customers while enjoying a friendly, can-do atmosphere. 
• Pride & Progress: Contribute to meaningful change and a sustainable future, with continuous improvement is the norm. 

Ready to Bring Your G A Game?