Ticket Office Clerk

Are you looking for an opportunity? 

Greater Anglia operates a busy railway network from London Liverpool Street to destinations across the east of England. We have a high standard of service for our customers throughout their journey experience so they can sit back relax and travel with confidence. Not to mention a whole new set of modernised greener trains, it’s never been a more exciting time to start a career with us. Do you want to be part of the journey? Come along and join Greater Anglia!  

We have an excellent opportunity to join our Customer Service Team at Colchester North Station working within our Ticket Office.

The Role 

The key focus of this role is meeting and greeting customers, selling tickets, and answering customer enquiries, hence there is a need to be customer service centred, whilst remaining friendly and approachable. This role will involve you supporting our customers by assisting them with using our ticket machines based around the station, as well as guiding our customers on new ticketing technology such as the smart card, and use of our mobile phone app etc. 

Company systems including Fujitsu Star (ticket office sales machine) and Ticket vending machines (TVMs), will be used.  

This position will require you to work a combination of earlies starts, late finishes, and weekends. Earliest shift time is from 0550am, and latest shift finishes by 2100pm. The suitable candidate must be able to get to the early shifts by own means of transport. The role entails an average of 35 hours per week.

Full uniform will be provided, to ensure that you embrace our values and brand as a business.  

What we are looking for 

We are looking for a colleague who has a high level of professionalism and a positive attitude. The ideal candidate should be pro-active and friendly when dealing with our customers.  

Effective customer service and interpersonal skills are crucial for this role. This role will require you to remain calm under pressure whilst maintaining integrity at all times. You must be flexible (in your working hours). 

The suitable candidate will be familiar about using new technology such as smart phones and the internet as they will be required to show customers how to use these tools. 

The closing date for all completed applications is on Friday 10th May 2024

*Please note vacancies can close earlier due to high influx of candidate applications* 

To succeed in this role, we are looking for people who can bring our four values to life in your everyday work: 

·        Genuine … be welcoming, customer-centric and respectful 

·        Professional… be solution-oriented, accountable and delivering to promises 

·        Proactive … be progressive, innovative and decisive 

·        Inclusive … be connected in your thinking, empathetic and promote diversity 

Greater Anglia offer a healthy work life balance, holiday entitlement and an environment where you can learn, develop, and grow in your career. If you think you would be a great addition to GA then apply now! 

What can we do for you? 

• Defined Contribution pension scheme after 2 years option to move across to Defined Benefit (Final Salary) pension scheme 
• Free Travel on GA and 75% discount on other TOCs for leisure travel 
• Free Leisure travel on GA and 75% discount on other TOCS for eligible family members 
• International travel discount card (FIP) for staff and eligible family members after 12 months service 
• GA offers maternity, paternity and adoption leave and time off for prenatal care, as well as shared parental leave after 26 weeks of service - part of our commitment to family friendly policies  
• GA Hapi Benefits App– our great benefits app which includes discounts across many retailers, days out and dining 
• 24/7 Employee assistance programme, eyecare and flu jab vouchers and access to physiotherapy services 
• Annually issued 12 discount vouchers for family and friends to use 
• Salary Sacrifice schemes such as Cycle to work and Technology scheme (eligible once passing probation)