Automatic Ticket Gate (ATG) Operator (Future Roles)

Are you looking for an opportunity?

Greater Anglia operates a busy railway network from London Liverpool Street to destinations across the east of England. We have a high standard of service for our customers throughout their journey experience so they can sit back relax and travel with confidence. Not to mention a whole new set of modernised greener trains, it’s never been a more exciting time to start a career with us. Do you want to be part of the journey? Come along and join Greater Anglia!

We are currently forward planning for any future roles that may come up to join our Customer Service Team as an Automatic Ticket Gate (ATG) Operator.

These positions could be based at either Shenfield, Billericay, Southend Victoria, or a combination of the stations.

The Role

We are looking for an enthusiastic and committed colleague to provide our customers with excellent service, whilst ensuring that ticketless travel and fraud is reduced through pro-active monitoring of the gateline facility (ATGs.)  In addition, you will be responsible for the safe operation of the gateline (ATG's), fault reporting and keeping your work area clean and tidy. 

The role will involve a combination of early starts, late finishes, weekend, and bank holiday working. The role entails an average of 35 hours per week. The suitable candidate must be able to get to the early shifts by own means of transport.

Full uniform will be provided, to ensure that you embrace our values and brand as a business.

What we are looking for

If you are professional, friendly, and flexible (in your working hours) this could be the role for you.  We are looking for a colleague who is able to find solutions, as the role will encounter many different situations daily, whilst providing an excellent service to our customers. Having the willingness to take responsibility associated with this role, as well as working effectively, will be important qualities to possess in order to undertake this position.

If you are passionate about developing collaborative working relationships with colleagues, and creating a welcoming environment through interacting with customers, this may be a great opportunity for you.

The closing date for all completed applications is on Friday 03rd June 2022

*Please note vacancies can close earlier due to high influx of candidate applications*

 To succeed in this role, we are looking for people who can bring our four values to life in your everyday work:

·        Genuine … be welcoming, customer-centric and respectful

·        Professional… be solution-oriented, accountable and delivering to promises

·        Proactive … be progressive, innovative and decisive

·        Inclusive … be connected in your thinking, empathetic and promote diversity

Greater Anglia offer a healthy work life balance, holiday entitlement and an environment where you can learn, develop, and grow in your career. If you think you would be a great addition to GA then apply now!

What can we do for you?

• Defined Contribution pension scheme after 2 years option to move across to Defined Benefit (Final Salary) pension scheme
• Free Travel on GA and 75% discount on other TOCs for leisure travel
• Free Leisure travel on GA and 75% discount on other TOCS for eligible family members
• International travel discount card (FIP) for staff and eligible family members after 12 months service
• Gainshare bonus paid if GA hits relevant yearly targets, up £550 for permanent and £300 for agency
• GA offers maternity, paternity and adoption leave and time off for prenatal care, as well as shared parental leave after 26 weeks of service - part of our commitment to family friendly policies
• GA Hapi Benefits App– our great benefits app which includes discounts across many retailers, days out and dining
• 24/7 Employee assistance programme, eyecare and flu jab vouchers and access to physiotherapy services
• Annually issued 12 discount vouchers for family and friends to use
• Salary Sacrifice schemes such as Cycle to work and Technology scheme (eligible once passing probation)