Ticket Office Clerk (Part Time)

Be part of something rewarding, by joining Greater Anglia you’ll be helping our customers get from A to B. With a staff of over 2,500, we operate a busy commuter service from London Liverpool Street to destinations across the east of England.

We have an excellent opportunity to join our Customer Service Team at Hertford East Station working within our Ticket Office on a part time basis.

The Role

The key focus of this role is meeting and greeting customers, selling tickets, and answering customer enquiries, hence there is a need to be customer service centred, whilst remaining friendly and approachable. This role will involve you supporting our customers by assisting them with using our ticket machines based around the station, as well as guiding our customers on new ticketing technology such as the smart card, and use of our mobile phone app etc.

Company systems including Fujitsu Star (ticket office sales machine) and Ticket vending machines (TVMs), will be used.

This position will require you to work a combination of shifts. Monday to Friday 14:08 to 18:20 (21 hours in total). The suitable candidate must be able to get to the early shifts by own means of transport. The role entails an average of 35 hours per week.

Full uniform will be provided, to ensure that you embrace our values and brand as a business.

What we are looking for

We are looking for a colleague who has a high level of professionalism and a positive attitude. The ideal candidate should be pro-active and friendly when dealing with our customers.

Excellent customer service and interpersonal skills are crucial for this role. This role will require you to remain calm under pressure whilst maintaining integrity at all times. You must be flexible (in your working hours).

The suitable candidate will be familiar about using new technology such as smart phones and the internet as they will be required to show customers how to use these tools.

The closing date for all completed applications is on 28th January 2022.

*Please note vacancies can close earlier due to high influx of candidate applications*

To succeed in this role, we are looking for people who can bring our four behaviours to life in your everyday work:

·        Genuine … be welcoming, customer-centric and respectful

·        Professional… be solution-oriented, accountable and delivering to promises

·        Proactive … be progressive, innovative and decisive

·        Inclusive … be connected in your thinking, empathetic and promote diversity

Greater Anglia can offer you a great work/ life balance alongside a generous salary. If learning, developing and growing your career is as important as great benefits such as free travel, pension, family discounts, and cycle to work scheme, then apply now, and see what we can do for you!