Automatic Ticket Gate (ATG) Operator
Job reference: SYS-6596
Pension
Two schemes
Study
Educational development
Cycle
Cycle to work scheme
Free Travel
For you and your family
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Be part of something rewarding, by joining Greater Anglia you’ll be helping our customers get from A to B. With a staff of over 2,500, we operate a busy commuter service from London Liverpool Street to destinations across the east of England.
Automatic Ticket Gate (ATG) Operator
We have an excellent opportunity within our Customer Service Team at Harlow Town Station for an Automatic Ticket Gate (ATG) Operator. The schedule includes both early and late shifts and some weekends.
Role and Accountability
We are looking for enthusiastic and hardworking individuals to provide our customers with excellent customer service, whilst ensuring that ticketless travel and fraud is reduced through pro-active monitoring of our Automatic Ticket Gates also dealing with some challenging situations. In addition, you will be responsible for the safe operation of the gate line, fault reporting and keeping your work area clean and tidy. You will need to be customer focused, approachable and consistently looking to improve our customers’ journeys by understanding their individual needs.
Experience, knowledge and Qualifications Required
If you are professional, friendly and flexible, this could be the role for you. You will need to be a problem solver, and be able to think on your feet, as you will encounter many different situations daily. You will work as part of a team, creating strong working relationships with your colleagues, as well as creating a welcoming environment by interacting with our customers on a daily basis. You will have the willingness to accept the high level of responsibility associated with this role and the ability to work effectively.
*Please note vacancies can close earlier due to high influx of candidate applications*
To succeed in this role, we are looking for people who can bring our four behaviours to life in your everyday work:
· Genuine … be welcoming, customer-centric and respectful
· Professional… be solution-oriented, accountable and delivering to promises
· Proactive … be progressive, innovative and decisive
· Inclusive … be connected in your thinking, empathetic and promote diversity
Greater Anglia can offer you a great work/ life balance alongside a generous salary. If learning, developing and growing your career is as important as great benefits such as free travel, pension, family discounts, childcare vouchers and cycle to work scheme, then apply now, and see what we can do for you!
This vacancy has now expired, and is not accepting any new applications. p>
Please search for live opportunities or use the Register Interest facility to sign up for job alerts and/or leave your CV speculatively. p>