Delay Attribution Manager

Be part of something rewarding, by joining Greater Anglia you’ll be helping our customers get from A to B. With a staff of over 2,500, we operate a busy commuter service from London Liverpool Street to destinations across the east of England.

We have an exciting opportunity for an individual to join our Operations Department as a Delay Attribution Manager. This is a full time role based at Romford ROC.

This post requires an experienced applicant with a solid knowledge of the Delay Attribution, Procedures and Rules applied within the Rail Industry. 

The purpose of this role is to work alongside Greater Anglia and National Rail colleagues to investigate delay causing incidents. The role will require the ability to liaise directly with train crew, station staff and National Rail staff to investigate delay causing incidents ensuring they are accurately recorded to reflect the true root cause, enabling the business to make more informed decisions in tackling performance matters.’

The successful applicant will be required to lead the Delay Attribution team and will report to the Analysis and Attribution Manager.

Proven ability to negotiate would be advantageous

The role also required an element of report production so knowledge of excel and ideally PoweBI would be useful

*Please note vacancies can close earlier due to high influx of candidate applications*

The closing date for all completed applications is on 09th October 2020

To succeed in this role, we are looking for people who can bring our four behaviours to life in your everyday work:

·        Genuine … be welcoming, customer-centric and respectful

·        Professional… be solution-oriented, accountable and delivering to promises

·        Proactive … be progressive, innovative and decisive

·        Inclusive … be connected in your thinking, empathetic and promote diversity

Greater Anglia can offer you a great work/ life balance alongside a generous salary. If learning, developing and growing your career is as important as great benefits such as free travel, pension, family discounts, childcare vouchers and cycle to work scheme, then apply now, and see what we can do for you!