Customer Information Controller

Be part of something rewarding, by joining Greater Anglia you’ll be helping our customers get from A to B. With a staff of over 2,500, we operate a busy commuter service from London Liverpool Street to destinations across the east of England.

We have an excellent opportunity to join our Customer Information Team in Romford on a full time, permanent basis.

Role and Accountability

Based in the Anglia Integrated Control Centre near Romford Station, you will manage the provision of customer information during disruption for the Greater Anglia network, providing both customers and company staff with accurate and speedy information updates.

In this role, you will ensure messages which tell the story of the incident are sent out regularly. You will also be liaising with colleagues in the Anglia Integrated Control Centre, including Network Rail, other Train Operating Companies and the Social Media Team.

The successful candidate will work as part of a 7-day roster with a mix of Monday to Sunday early / late / night shifts.

Experience, Knowledge and Qualifications Required

You will have a proven track record in working flexibly and under pressure. You need to be well organised and able to prioritize your workload. You must be able to demonstrate exceptional levels of customer service, have excellent written communication skills and a good standard of general education.

Due to the number of the different IT systems you will be working with, you must be IT-literate. Understanding the requirements of customer information during disruption is essential.

*Please note vacancies can close earlier due to high influx of candidate applications*

The closing date for all completed applications is on 12th October 2020

To succeed in this role, we are looking for people who can bring our four behaviours to life in your everyday work:

·        Genuine … be welcoming, customer-centric and respectful

·        Professional… be solution-oriented, accountable and delivering to promises

·        Proactive … be progressive, innovative and decisive

·        Inclusive … be connected in your thinking, empathetic and promote diversity

Greater Anglia can offer you a great work/ life balance alongside a generous salary. If learning, developing and growing your career is as important as great benefits such as free travel, pension, family discounts, childcare vouchers and cycle to work scheme, then apply now, and see what we can do for you!