Revenue Protection Officer

Be part of something rewarding, by joining Greater Anglia you’ll be helping our customers get from A to B. With a staff of over 2,500, we operate a busy commuter service from London Liverpool Street to destinations across the east of England.

Revenue Protection Officer

An opportunity has arisen within the Greater Anglia Revenue Protection team at Cambridge Station.

Role and Accountability

We are looking for people who are passionate about providing excellent customer service, work safely, promote innovation, have integrity, deliver results and are team players.

Ideally you will be a flexible, enthusiastic and hardworking individual, with a drive to provide our customers with excellent customer service, whilst ensuring that ticketless travel and fraud is reduced. If you are flexible and customer focused, this could be the role for you.

Experience, Knowledge and Qualifications Required

You will need to be a problem solver, and be able to think on your feet, as you will encounter many different situations on a daily basis. Your personality and commitment are essential to be successful in the role.

Part of this role will require you to undertake supervisory duties and being able to make decisions quickly and communicate these effectively is an essential part of the role. You will also need to be able to demonstrate a high standard of report writing.

Please note that you will be required to work shifts between 05:00 and 01:00, including weekends and bank holidays.

*Please note vacancies can close earlier due to high influx of candidate applications*

To succeed in this role, we are looking for people who can bring our four behaviours to life in your everyday work:

·        Genuine … be welcoming, customer-centric and respectful

·        Professional… be solution-oriented, accountable and delivering to promises

·        Proactive … be progressive, innovative and decisive

·        Inclusive … be connected in your thinking, empathetic and promote diversity

Greater Anglia can offer you a great work/ life balance alongside a generous salary. If learning, developing and growing your career is as important as great benefits such as free travel, pension, family discounts, childcare vouchers and cycle to work scheme, then apply now, and see what we can do for you!