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Location Harlow Town
Business Area / Department Customer Services ~ Customer Service
Type of Role Full time
Salary & Benefits £23,953
Closing Date 27/09/2019

Platform Host Relief

Job reference: SYS-5517

Pension

Two schemes

Study

Educational development

Cycle

Cycle to work scheme

Free Travel

For you and your family

This vacancy has now expired, and is not accepting any new applications.

Please search for live opportunities or use the Register Interest facility to sign up for job alerts and/or leave your CV speculatively.

Be part of something rewarding, by joining Greater Anglia you’ll be helping our customers get from A to B. With a staff of over 2,500, we operate a busy commuter service from London Liverpool Street to destinations across the east of England.

Platform Host Relief

We have an exciting opportunity for a Platform Host to join the team at Harlow Town Station in a Full Time Role.

Role and Accountability

The purpose of this role is to provide a safe environment whilst delivering excellent customer service at all times and seeking opportunities to enhance the customer experience at the station. You will ensure that customers are extended a welcome at the station, providing pro-active assistance and information to customers on and off trains.

You will be responsible for the safe and punctual dispatch of trains and work in accordance of the rule book and operational standards and will also be required to provide excellent customer service while working in a fast pace environment. You will wear full uniform, ensuring that your standard of appearance complies with the company standard, with responsibility for maintaining security checks of the station premises and carry out winter precautions as per the local instructions.

This is a relief position that will require full flexibility to work early, late and night shifts, including at weekends.

Experience, Knowledge and Qualifications Required

You will have a high level of professionalism, a positive attitude, and be pro-active, friendly and open when dealing with our customers. Excellent customer service and interpersonal skills are crucial to this role. You will remain calm under pressure, show integrity, and be flexible and adaptable to change.

This is a safety critical role and you will be responsible for the safe dispatch of our trains. A medical will be required upon a successful interview.

*Please note vacancies can close earlier due to high influx of candidate applications*

To succeed in this role, we are looking for people who can bring our four behaviours to life in your everyday work:

·        Genuine … be welcoming, customer-centric and respectful

·        Professional… be solution-oriented, accountable and delivering to promises

·        Proactive … be progressive, innovative and decisive

·        Inclusive … be connected in your thinking, empathetic and promote diversity

Greater Anglia can offer you a great work/ life balance alongside a generous salary. If learning, developing and growing your career is as important as great benefits such as free travel, pension, family discounts, childcare vouchers and cycle to work scheme, then apply now, and see what we can do for you!

This vacancy has now expired, and is not accepting any new applications.

Please search for live opportunities or use the Register Interest facility to sign up for job alerts and/or leave your CV speculatively.