Automatic Ticket Gate (ATG) Operator

Automatic Ticket Gate Operator

We have an excellent opportunity within our Customer Service Team at Bishops Stortford Station for an Automatic Ticket Gate Operator.

You will work an average of 35 hours per week. The role will involve early starts, late finishes, weekend and bank holiday working. You will be required to work shifts between 5am and 1am. Candidates that apply must live no further than 15 miles from the Bishops Stortford area.

Role and Accountability

We are looking for enthusiastic and hardworking individuals to provide our customers with excellent customer service, whilst ensuring that ticketless travel and fraud is reduced through pro-active monitoring of our Automatic Ticket Gates. In addition, you will be responsible for the safe operation of the gate line, fault reporting and keeping your work area clean and tidy. You will need to be customer focused, approachable and consistently looking to improve our customers’ journeys by understanding their individual needs.

Experience, knowledge and Qualifications Required

If you are professional, friendly and flexible, this could be the role for you. You will need to be a problem solver, and be able to think on your feet, as you will encounter many different situations on a daily basis. You will work as part of a team, creating strong working relationships with your colleagues, as well as creating a welcoming environment by interacting with our customers on a daily basis. You will have the willingness to accept the high level of responsibility associated with this role and the ability to work effectively.

*Please note vacancies can close earlier due to high influx of candidate applications*