Back to all vacancies
Location Ipswich
Business Area / Department Customer Services ~ Customer Service
Type of Role Full time
Salary & Benefits £19,135
Closing Date 03/05/2019

Customer Service Train Dispatch

Job reference: SYS-4856

Pension

Two schemes

Study

Educational development

Cycle

Cycle to work scheme

Free Travel

For you and your family

This vacancy has now expired, and is not accepting any new applications.

Please search for live opportunities or use the Register Interest facility to sign up for job alerts and/or leave your CV speculatively.

Be part of something rewarding, by joining Greater Anglia you’ll be helping our customers get from A to B. With staff of over 2,500, we operate a busy commuter service from London Liverpool Street to destinations across the east of England. As part of our awarded long-term franchise, Greater Anglia is investing £1.4bn in new trains, staff facilities and colleague development and in the process transforming the customer journey experience for millions of our customers each day.

Customer Service Train Dispatch

We have an excellent opportunity to join the customer service team at Ipswich as a Customer Service Train Dispatcher member including duties such as train dispatch and exceptional customer service for all our customers.

Role and Accountability:

You will be required to meet and greet customers. You will be willing to be visible on the platform talking to customers, assisting them with journeys and any queries they have.

The day-to-day operation of the platforms, assisting customers with their travel needs, helping mobility impaired customers have a smooth journey, dealing with disruption, dispatching trains and liaising with Drivers and Conductors to offer great service. Complying with safety regulations, reporting faults and hazards, and liaising with other areas of the business when required. You will be compassionate when dealing with customers who have additional requirements when travelling with us.

Experience, knowledge and Qualifications Required:

You will have a high level of self-motivation, professionalism, positive attitude, and be pro-active, friendly and open when dealing with our customers. Excellent customer service skills and interpersonal skills are crucial to this role. You will remain calm under pressure, show integrity, be flexible and adaptable to change.

So, you will need to be an enthusiastic and motivated individual who is takes pride in their work, and appearance, who has a great level of awareness for Safety, customer service focused, friendly and approachable with the ability to work within a team.

*Please note vacancies can close earlier due to high influx of candidate applications*

To succeed in this role, we are looking for people who can bring our four behaviours to life in your everyday work:

· Genuine … be welcoming, customer-centric and respectful

· Professional… be solution-oriented, accountable and delivering to promises

· Proactive … be progressive, innovative and decisive

· Inclusive … be connected in your thinking, empathetic and promote diversity

Greater Anglia can offer you a great work/ life balance alongside a generous salary. If learning, developing and growing your career is as important as great benefits such as free travel, pension, family discounts, childcare vouchers and cycle to work scheme, then apply now, and see what we can do for you!

 

This vacancy has now expired, and is not accepting any new applications.

Please search for live opportunities or use the Register Interest facility to sign up for job alerts and/or leave your CV speculatively.