Communications Officer

Role details   

• Candidates must be 18 years of age or older  
• Candidates will need three years minimum experience working in a communications related role  
• Candidates must live within a commutable distance from Norwich, Colchester, Cambridge, Stratford (London) or Stansted and willing to regularly travel within East Anglia and London for the role 
• Candidates will be subject to a Right to Work check & DBS check for this position.  

Kickstart your career with Greater Anglia!   

Are you looking to progress your career in a dynamic and supportive environment? Greater Anglia, one of the UK’s best performing train operators, running services to/from London Liverpool Street and across the East of England, is offering an exciting opportunity to join our Corporate Affairs team.  

With our new, state-of-the-art, environmentally friendly trains, now is the perfect time to join us as we raise rail’s profile, encourage more people to travel by train, enhance customer experience standards, maximise rail’s positive contribution to society, and ensure Greater Anglia is a great place to work for our colleagues.     

Join our team as a Communications Officer. This role will require you to work along the whole route (Stratford, Norwich, Colchester, Cambridge)

About the role   

We are seeking an enthusiastic Communications Officer to join the high-performing Corporate Affairs team at Greater Anglia. The role will primarily be in internal communications but will also assist with external communications and campaigns. The successful candidate will have existing experience working in communications-related roles and is now ready to develop their skills. 

As someone with strong writing skills and the ability to take a story and build creative comms around it, the role will involve producing and delivering high quality content, events and initiatives for GA colleagues, as well as assisting with public relations, media relations and social media activities.  

Key responsibilities: 

• Producing and delivering multi-channel content for Greater Anglia colleagues (magazine, video, photography, digital, print, weekly email newsletter). 
• Effectively create and lead on delivering project communication plans, managing requests from managers and providing expert comms support. 
• Write articles and features for the quarterly colleague magazine and other internal publications. 
• Producing high quality public relations content (press releases, blogs, video) in line with the Media, PR and Communications strategy. 
• Play an integral role within the development and execution of colleague, media and stakeholder events. 
• Act as the intranet manager, conducting an audit of content and delivering training for users. 
• Creating engaging social media content including filming and editing videos. 
• Manage the image/ video library. 
• Assist with improving communications across the business by engaging with leaders and frontline colleagues, including create tools for managers to communicate effectively with their teams. 
• Create internal design assets including posters, leaflets and banners. 
• Playing a key role, with all other Corporate Affairs colleagues, in the delivery of the out of hours press on call service (as part of a 24/7 weekly roster that is shared equally between the team). 

We’re Looking For Candidates Who:  

• Have a proven record of working in a communications-related role 
• Have a keen interest and working understanding of different communication disciplines including internal communications, external communications, campaigning, and social media. 
• Have demonstratable written, verbal, and storytelling skills with close attention to detail. 
• Are proficient in tailoring content, reaching and driving positive engagement with target audiences both internally and externally. 
• Highly capable with technology and working with multiple systems including Microsoft Office, especially SharePoint. It is preferable for the candidate to have skills in Adobe creative suite, particularly inDesign. 
• Have the ability to manage time effectively and independently carry out a range of tasks to help plan, develop and implement communications activity. 
• Have effective interpersonal skills, with a friendly, approachable and positive attitude, team spirit, and ability to foster a collaborative work environment. 
• Calm under pressure, adaptable, and solutions-oriented, with effective problem-solving skills and integrity in handling diverse situations. 

What’s in it for you?   

• Travel discounts: enjoy free travel on Greater Anglia and 75% off with other train operators, plus discounts for eligible family members too!   
• International adventures: after 12 months, unlock discounted international travel for you and your family.   
• Exclusive discounts: access the GA Hapi App for deals on shopping, dining, and fun days out.   
• Vouchers for loved ones: get 12 annual discount vouchers for family and friends to enjoy.   
• Wellbeing support: 24/7 employee assistance, eyecare vouchers, flu jabs, and physiotherapy services.   
• Pension perks: start with a Defined Contribution pension, with the option to upgrade to a Final Salary pension after 2 years.   
• Family-friendly policies: we’ve got you covered with maternity, paternity, adoption leave and shared parental leave after 26 weeks.   
• Save while you spend: cycle to work and tech purchase schemes once you pass probation.   

The closing date for all completed applications is on  Friday 22nd August 2025. 

*Please note vacancies can close earlier due to high influx of candidate applications*   

To have an informal chat, contact Karen.McCann@greateranglia.co.uk

At Greater Anglia we are proud of the work that we do. We’re investing to help shape the future of rail in the UK and being a part of our team gives you every opportunity to contribute to the journey we are on.   

Join Us and Experience:  

• Inclusivity & Respect: Be yourself and thrive in a supportive environment where every idea and person is valued. Help us be Greater Together.  
• Community & Teamwork: Work together to deliver the best for our customers while enjoying a friendly, can-do atmosphere.  
• Pride & Progress: Contribute to meaningful change and a sustainable future, with continuous improvement is the norm.  

Ready to Bring Your G A Game?