Area Relief - Norwich

Kickstart Your Career with Greater Anglia!    

Are you looking to launch your career in a dynamic and supportive environment? Greater Anglia, a key player in the railway network from London Liverpool Street to the East of England, is offering an exciting opportunity to join our team. With our new, modern, and environmentally friendly trains, now is the perfect time to join us as we elevate customer travel experience.   

We have an excellent opportunity to join our Customer Service team at Norwich Station as an Area Relief. As an Area Relief, you will cover various stations such as: Diss/Great Yarmouth/Lowestoft/Thetford and Norwich.  

The salary for internal colleagues depending on your experience will be between £24,598 - £32,557 

The role entails an average of 35 hours per week. 

The Role 

As an Area Relief, the key focus will be around train dispatch, ticket office, and providing exceptional customer service. 

Duties will involve meeting and greeting customers, selling tickets, and answering customer enquiries, hence there is a need to be customer service focused, whilst remaining friendly and approachable.  

This role will involve you supporting our customers by assisting them with using our ticket machines based around the station, as well as guiding our customers on new ticketing technology such as the smart card, and use of our mobile phone app etc. 

In addition, the role will also include the day-to-day operation of the platform, assisting customers with their travel needs, and helping mobility impaired customers have a smooth journey. 

During disruption, this colleague will be required to provide support and assistance to our customers.  

The role will involve working with our Drivers and Conductors to ensure smooth communication and service.   

As part of this role, the post holder will be required to comply with safety regulations, reporting faults, hazards, and liaising with other areas of the business when required.  

This role involves you assisting to keep our GA station clean and tidy, there will also be an element of lone working. 

This position will require you to work a combination of earlies starts from 04:15, late finishes up until 01:40, and weekends.  

The suitable candidate must be able to get to the early shifts by own means of transport.  

Full uniform will be provided, to ensure that you embrace our values and brand as a business.  

What we are looking for 

We are looking for a colleague who has a high level of professionalism and a positive attitude. The ideal candidate should be pro-active and friendly when dealing with our customers.  

Excellent customer service and interpersonal skills are crucial for this role. This role will require you to remain calm under pressure whilst maintaining integrity at all times. You must be flexible (in your working hours). 

The suitable candidate will be familiar about using new technology such as smart phones and the internet as they will be required to show customers how to use these tools. 

The successful applicant will be required to attend a medical, as all offers are subject to passing a safety critical medical. 

The closing date for all completed applications is on Friday 23rd May 2025 

*Please note vacancies can close earlier due to high influx of candidate applications* 

What’s in it for you? 

• Travel Discounts: Enjoy free travel on Greater Anglia and 75% off with other train operators, plus discounts for eligible family members too! 
• International Adventures: After 12 months, unlock discounted international travel for you and your family. 
• Exclusive Discounts: Access the GA Hapi App for deals on shopping, dining, and fun days out. 
• Vouchers for Loved Ones: Get 12 annual discount vouchers for family and friends to enjoy. 
• Wellbeing Support: 24/7 employee assistance, eyecare vouchers, flu jabs, and physiotherapy services. 
• Pension Perks: Start with a Defined Contribution pension, with the option to upgrade to a Final Salary pension after 2 years. 
• Family-Friendly Policies: We’ve got you covered with maternity, paternity, adoption leave, and shared parental leave after 26 weeks. 
• Save While You Spend: Cycle to work and tech purchase schemes once you pass probation. 

At Greater Anglia we are proud of the work that we do. We're investing to help shape the future of rail in the UK and being a part of our team gives you every opportunity to contribute to the journey we are on. 

Join Us and Experience: 

• Inclusivity & Respect: Be yourself and thrive in a supportive environment where every idea and person is valued. Help us be Greater Together. 
• Community & Teamwork: Work together to deliver the best for our customers while enjoying a friendly, can-do atmosphere. 
• Pride & Progress: Contribute to meaningful change and a sustainable future, with continuous improvement as the norm. 

Ready to Bring Your GA Game?