Customer Service Hybrid

Please note that we are unable to accept your application if you do not meet the following criteria.  

• 35 hours average per week (shift-based, including earlies, lates and weekends) 
• You must be able to arrange your own transport for early/late shifts. Earliest shift is from 0500am, and latest shift finishes by 2215am.    
• Candidates will be required to undergo the appropriate medical for the role 
• Full training for the role to be provided and uniform provided, knowledge of ticket types would be beneficial.  
• Salary starting £24,598, rising to £25,600 at 6 months, final salary £28,461 at 2 years

Kickstart Your Career with Greater Anglia!  

Are you looking to launch your career in a dynamic and supportive environment? Greater Anglia, a key player in the railway network from London Liverpool Street to the East of England, is offering an exciting opportunity to join our team. With our new, modern, and environmentally friendly trains, now is the perfect time to join us as we elevate the customer travel experience.  

Join Our Team as an Customer Service Hybrid at Bury St Edmunds,

About the Role:  

Join our dynamic team and experience an exciting, fast-paced role where no two days are the same! As part of your duties, you'll ensure trains are dispatched safely and on time, provide top-notch customer service to assist passengers, and carry out essential security checks. You'll also be a key player in helping both passengers and colleagues during service disruptions, all while keeping the station looking its best. You'll also have the opportunity to assist customers in purchasing their tickets - making every day varied and rewarding!  

In this role, you'll assist with 

• Guide customers on using ticket machines and new ticketing technologies, including smart cards and mobile apps. 
• Oversee the day-to-day operations of the platform, catering to various travel needs, whilst managing customer flow within the station to ensure efficient service. 
• Provide support to customers with mobility-impairments to ensure a smooth travel experience. 
• Assist customers during disruptions and emergencies by offering guidance and support. 
• Collaborate with Drivers and Conductors to maintain effective communication and service delivery. 
• Adhere to safety regulations by reporting faults and hazards, and liaising with relevant departments when necessary. 
• Assist in maintaining the cleanliness and tidiness of the station, including light cleaning and poster upkeep. 
• Provide real-time travel information and assistance to passengers and dispatch trains in a safe and punctual manner 

We’re Looking For Candidates Who:  

• Have a friendly, approachable demeanor with the ability to communicate effectively  
• Are calm under pressure, able to think on their feet, and able to handle various situations   
• Possess a “can-do” attitude and enjoy working as part of a team  
• Take pride in providing top-notch customer service and passionate in ensuring customer safety   
• Have team spirit and bring your unique self to strengthen our team and foster a positive work environment 
• Be familiar navigating new technology such smart phones in order to assist customers 

What’s in it for you?  

• Travel Discounts: Enjoy free travel on Greater Anglia and 75% off with other train operators, plus discounts for eligible family members too!  
• International Adventures: After 12 months, unlock discounted international travel for you and your family.  
• Exclusive Discounts: Access the GA Hapi App for deals on shopping, dining, and fun days out.  
• Vouchers for Loved Ones: Get 12 annual discount vouchers for family and friends to enjoy.  
• Wellbeing Support: 24/7 employee assistance, eyecare vouchers, flu jabs, and physiotherapy services.  
• Pension Perks: Start with a Defined Contribution pension, with the option to upgrade to a Final Salary pension after 2 years.  
• Family-Friendly Policies: We’ve got you covered with maternity, paternity, adoption leave, and shared parental leave after 26 weeks.  
• Save While You Spend: Cycle to work and tech purchase schemes once you pass probation.  

The closing date for all completed applications is on Friday 9th May 2025   

*Please note vacancies can close earlier due to high influx of candidate applications*   

At Greater Anglia we are proud of the work that we do. We’re investing to help shape the future of rail in the UK and being a part of our team gives you every opportunity to contribute to the journey we are on.   

Join Us and Experience:  

• Inclusivity & Respect: Be yourself and thrive in a supportive environment where every idea and person is valued. Help us be Greater Together.  
• Community & Teamwork: Work together to deliver the best for our customers while enjoying a friendly, can-do atmosphere.  
• Pride & Progress: Contribute to meaningful change and a sustainable future, with continuous improvement is the norm.  

Ready to Bring Your G A Game?